Crra. Oropesa km 1,600

05480 Candeleda, Ávila

tel: +34 920 381 152

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1. Identification and contact of the Seller (hereinafter the Store) is property of Embutidos y Congelados Gómez SL (hereinafter the Seller) with CIF: B05177787, with address at Ctra. Oropesa, km 1.600, 05480 Candeleda (Ávila), Spain, telephone 920 381 152 and email

2. Scope of application

The offer and sale of products carried out in the Store are regulated by these Conditions of Sale.

The user and customer of the Store is obliged to carefully read these Conditions of Sale before accepting and sending the purchase order. By validating and accepting the purchase order, the customer expressly accepts having read and having full knowledge of what these Conditions of Sale say and is aware of being bound without reservation to them and to what the order form indicates.

The supply of services or the sale of products by parties other than the Seller who are present in the Store through links, banners or other hypertext links are not regulated by these Conditions of Sale.

We recommend that the customer, after completing the online purchase process, print and keep these conditions and the corresponding order form that has been sent to them.

3. Age

Registration on our website is aimed at those over eighteen (18) years of age. If the registration of a minor under 18 years of age is detected, that account will be automatically deleted.

To contract with the Seller it will be necessary to be eighteen (18) years old, that is, to be of legal age according to Spanish legislation.

4. Purchase process

To place an order, the customer must follow the Store's online purchasing procedure. As soon as the customer has duly entered their data and clicks on “I confirm my order”, the Order Form will be processed in accordance with what these Conditions of Sale establish.

The Seller is committed and constantly takes measures to ensure that the photographs shown in the Store are as faithful as possible to the original products, trying to make the minimum errors that could lead to a misinterpretation of the images. The client understands that it is always possible that some variations may occur due to the technical characteristics and/or color resolution of the device through which the order is placed.

Consequently, the Seller will not be responsible for the eventual deficiency of the graphic representations of the products shown in the Store when it is due to technical reasons.

Before concluding the contract, the client must confirm reading the Conditions of Sale, which includes the information related to the right of Withdrawal and all the information related to the processing of personal data, which must be read in the Privacy Policy. Once the customer has expressly accepted the conditions of sale and the order form, the Seller will send the order confirmation by email, after verifying the accuracy of the data related to the order that the customer has placed.

The seller will send an email with the order form as confirmation and conclusion of the contract.

After concluding the contract, the Seller will take care of dispatching the customer's order.

The conditions of sale are accessible at any time on our website, from where you can print or download a pdf file with their content.

5. Data Protection Policy

This Website strictly complies with current legislation on data protection and specifically with the General Data Protection Regulation of the European Union (EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016). , and with Organic Law 15/1999, of December 13, on the Protection of Personal Data and its implementing regulations.

The Store informs its customers that any personal data they provide us will be included in an automated file of personal data, created and maintained under the responsibility of EMBUTIDOS Y CONGELADOS GOMEZ SL, the company that owns the store, with CIF B05177787 and address at Carretera de Oropesa KM 1.600, 05480 Candeleda (Ávila), with contact information Telephone: 920 381 152 Email:

The purpose of this file is to facilitate the management and processing of orders and, if you have expressly authorized us in the corresponding box, also to send in the future, directly or through collaborating companies, commercial communications about products and services. that may be of interest to our clients.

The Store guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation to secrecy of personal data and its duty to save it and adopt all necessary measures to prevent its alteration, loss, processing or unauthorized use.

Customers of La Tienda may at any time exercise their rights of access, rectification, cancellation and opposition, communicating this in writing to our email address or in writing to our postal address Embutidos y Congelados Gómez SL, Oropesa Highway KM 1,600, 05480 Candeleda (Ávila).

You can get more information in our Privacy Policy.

6. Delivery of the order

All product orders are subject to availability and stock. In the event that the product requested by the client is not available, the Seller will contact the client by email to propose the purchase of a new product, or to refund the money paid, in the case that the client had no interest in any other substitute product.

The Seller may not process purchase orders if it does not have sufficient guarantees of solvency, if they are incomplete or incorrect or in case of unavailability of the products. In these cases, the Seller will inform by email that the contract has not been concluded and that the order has not been shipped, specifying the reasons. In this case, the amount previously committed to the client's payment method will be deactivated.

If bank transfer has been selected as a payment method, your order will not be sent until payment is confirmed.

The delivery of products purchased through the Seller's website may occur according to the method, which the customer will have been able to choose at the time of placing the order.

The seller undertakes to send orders from Monday to Thursday to preserve the quality of the product and prevent the package with the products from being at the transport agency on the weekend. Any order placed during the weekend will be sent on Monday or the first business day and will be delivered to the customer within 24 to 48 hours. It should be taken into account that if there is a holiday between Monday and Friday, the order will be delayed at least 24 hours more.

7. Delivery to the Client's home:

The Seller will deliver the purchased products to the shipping address indicated by the Customer in the Order with insured shipping. The customer will be informed about the costs, times and delivery methods at the time of placing the order, since these may vary depending on the country of delivery, type of product, volume, weight, etc. If in doubt, contact the Seller.

At the time the customer receives the order at their home, it is their obligation to verify the package, and the integrity of the packages at the time of delivery. In case of anomalies or defects, the client must inform the courier and write them down properly in order to reject the delivery. Failure to do so would result in the client losing the ability to assert their rights in this regard.

8. Delivery at point of sale and collection at the customer's expense:

Only in the event that this option is specifically provided for, the Seller may deliver the purchased products at an associated point of sale or physical business that the customer may select at the time of placing the order.

In the event that the client does not pick up the products from the delivery site selected within a period of 10 days from the moment in which the client has received notification of receipt of the product, the order will be canceled by the Seller. and the Refund of the entire amount previously paid. In the case of delivery of perishable products, the collection time limit will be 72 hours from the time the Seller communicates the order confirmation.

Delivery times, prices and logistics operator will be informed in the purchase process.

9. Sales prices and electronic invoice

Unless otherwise indicated in writing, all product prices and shipping and delivery costs indicated in the order must be considered VAT included and expressed in Euros. The validity of the indicated prices is always and only that indicated on the website at the time of placing the order. Product prices and shipping and delivery costs may vary without prior notice. Therefore, the customer must ensure the sales price before accepting and sending the corresponding order.

Although the Seller tries to ensure at all times that the prices entered in the Store are correct, errors may occur. If the Seller becomes aware of any error in the prices of the order placed, the Seller reserves the right to be able to send an email to the customer who has placed the order indicating the error and in any case giving the customer the option of reconfirming the order at correct price or cancel it. If the Seller is unable to contact the customer, the order will be deemed canceled and the amounts that have been paid will be fully refunded.

The prices of the products and the shipping and delivery costs indicated on the website and in the order may change at any time, but (except as stated above) possible changes will not affect orders with respect to those for which the Seller has already sent an order confirmation. Orders over 70 euros will have free shipping costs for the regions (provinces) of the Iberian Peninsula (Spain). Free shipping does not apply, however, to shipments outside the Iberian Peninsula (Spain), that is, it does not apply to shipments to the Balearic Islands, Ceuta, Melilla and the Canary Islands.

The client accepts the electronic invoice received by email as a form of issuance. The client may revoke this billing method by communicating it to the email address that appears in our contact information.

10. Payment methods

To pay the price of the products and the corresponding shipping costs, the customer may follow one of the methods indicated in the purchase process in the Store.

In general terms and unless they do not appear specifically in the purchase process, the payment methods offered by the Seller are:


We guarantee that each of the transactions carried out at Embutidos Gómez is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment. Embutidos Gómez uses a server based on standard SSL (Secure Socked Layer) security technology, which encrypts the transmitted data.

All the information you transmit to us travels encrypted over the network. (If you want to know more, visit our section Secure payment). In addition, The data about your credit card is NOT registered in any database, but goes directly to the POS (Point of Sale Terminal) of Banco Santander.

Additionally, we inform you that, in an effort to provide greater security to credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure Electronic Commerce). This way, if you are the holder of a “secured” card you can always make payments with a VISA or MASTERCARD card in our store. In the event that your card is not a member of this payment system, Embutidos Gómez will only accept payment by VISA or MASTERCARD credit card to clients with previously demonstrated seniority and reliability. In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your card. VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

Important: Credit card fraud is a crime, and Embutidos Gómez will take legal action against anyone who makes a fraudulent transaction in our online store.

11. Right of withdrawal

In accordance with current legislation and as a general rule, the client will have a period of 14 calendar days to exercise the right of withdrawal, counting from the moment of receipt of the good that is the subject of the contract.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email) to our address or email that is listed in our identification data. You may use the model withdrawal form below, although its use is not mandatory.

Withdrawal model:

“To the attention of the seller of the website with registered office at Ctra. Oropesa, km 1.600, 05480 Candeleda (Ávila), Spain:
I hereby inform you that I withdraw from my contract of sale of the following goods, received on the last “date of receipt of the package”:

– “Detail order number and product or reference”
Client: “Customer Name”
Address: “Customer Address”
– Signature of the Client (only if this form is presented on paper)

Date: “Date of communication of withdrawal”
Please confirm receipt of this communication and proceed to return the amounts paid as soon as possible.”

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including the transportation costs of the initial delivery (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition comes first.

You must return or hand over the goods to us directly, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

The cost of transportation of the return due to withdrawal will be borne by the customer, which will approximately be the same amount as the cost broken down as transportation of the initial delivery of the good.

Pursuant to article 103 of the Law for the Defense of the Rights of Consumers and Users, there will be no right of withdrawal and the client declares himself in agreement and informed of said exception in contracts that refer to:

a) The provision of services, once the service has been completely executed, when the execution has begun, with prior express consent of the consumer and user and with the recognition on their part that they are aware that, once the contract has been completely executed by the employer, he will have lost his right of withdrawal.

b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.

c) The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.

d) The supply of goods that may deteriorate or expire quickly, such as perishable food products, that have been handled by the client and are not in their original state.

e) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

f) The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.

g) The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the businessman cannot control.

h) Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .

i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.

k) Contracts concluded through public auctions.

l) The supply of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

m) The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.

If the customer has purchased any product or service in the Store that is referenced above as exceptions to the general rule, they will not be able to exercise their right of withdrawal.

12. Customer service

You can contact us or request more information about our products or purchasing processes through the email or telephone number provided in our identification data in point 1.

13. Intellectual property

The contents of the Store, for example, texts, images, graphics or source code, are protected by intellectual and industrial property rights.

Such content may not, for example, be reproduced or transformed without the prior and explicit permission of the Seller.

14. Common rules of website use

The user agrees to use the Store in accordance with the following rules:

You will not publish commercial communications through the website.

You will not collect content or information from other users.

It will not upload viruses or malicious code of any kind.

You will not request login information or access an account belonging to another user.

You will not annoy, intimidate or harass any user.

You will not carry out illicit, deceptive, malicious or discriminatory acts on the website, in accordance with these conditions and the Spanish legal system.

You will not do anything that could compromise the security of your account, especially your password. In fact, it will communicate any incident related to your password, account, violation of the confidentiality of your data, danger or threat detected in the security of your data.

The Seller may remove any content or suspend the service if, in its sole discretion, it fails to comply with any of the rules and obligations described in these conditions.

For any questions or clarifications about these particular community rules or these particular terms and conditions, you can contact us via email.

15. Limitation of liability

The Seller will not assume any responsibility when the delivery of the product does not occur due to the falsity or inaccuracy of the data provided by the client, or for reasons beyond the control of the Seller.

The Seller will not assume responsibility for the content or operation of third-party websites that the Store user can access through any type of link.

16. Modifications and updates

The Seller reserves the right to review, adapt and modify these Conditions of Sale at any time. Therefore, the customer will be asked to accept exclusively the Conditions of Sale in force at the time of making the purchase. The new Conditions of Sale will be effective from the date of publication in the Store in relation to purchase orders submitted successively to that date, without prejudice to the fact that by law or by government decision the Store must make retroactive changes to said Conditions. Terms of sale.

17. Applicable legislation, resolution of controversial issues and competent forum

The use of the Store and the purchase contracts for products through this website will be governed by Spanish legislation.

The European Commission makes available to all consumers an online dispute resolution platform that can be accessed through the following link: Consumers will be able to submit their claims through this online dispute resolution platform.

In any case, and for those cases that apply, any controversy that arises or is related to the use of the Store or to distance contracts with other companies arising from the use of it, will be submitted to the non-exclusive jurisdiction of the Courts. and Courts of the municipality where the Seller's registered office is located, unless the regulations in force establish a different mandatory forum.




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